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The player later informed us that he received his winnings and this complaint państwa closed as resolved. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us. We had advised the player jest to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. We also extended the timer for the player’s response żeby szóstej days.
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- Considering the different payment options available at Hell Spin, it will be helpful jest to consider the step-by-step procedure for making your first deposit.
- After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able jest to withdraw his winnings.
- We rejected the complaint because the player didn’t respond to our messages and questions.
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We requested further information and communication evidence from the player. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of information. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of HellSpin Casino.
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The player from Greece had requested a withdrawal prior jest to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time owo process and suggested waiting for at least 14 days before submitting a complaint. Unfortunately, due owo the player’s lack of response to the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using premia money.
